Shipping & Returns

How to Exchange/Return

You have 14 days after receiving your order to make an exchange or return through our portal. The items must be unused and in the same condition in which you received them and include the original labels and packaging. 
We are happy to offer free exchanges for the same item in an alternative size, in Mainland Portugal only.
In case you are returning a defective item or exchanging for the same item in an alterenative size, use the same website. Please note that returns for any other reason than size exchange or product's faultiness are at your own cost.
If you have any problems or questions during the process, please contact hello@friulishoes.com.

Returns & Exchanges Conditions

Our policy lasts 14 days. If 14 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange. 

Please note that there is no right of return for deliveries outside of the European Union.

To be eligible for a return/exchange, your item must be unused, in the same condition in which it was received and include the original labels and packaging.

If your shoes are in any way defective/faulty we will cover all return shipping costs, and issue a full refund. Unless you received a faulty/defective product, shipping costs are non-refundable.

Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase.

We are happy to offer free exchanges for the same item in Mainland Portugal only, in an alternative size. Should you wish to exchange for a different style, please place a new order on our website and return the existing order for a refund. Original shipping charges are non-refundable.

Refunds 

Please allow 10 working days from the date the package is received for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment. You will receive an email notification once your refund has been processed.

Shipping Fee

Express delivery is available in all countries and standard delivery is available in some countries.

We are happy to offer shipping costs on orders over 100€. For orders of lower amounts the following rates and delivery times apply:

Portugal*

Expected delivery: 1-2 working days 

Batch Express 2 hour – 5,9€

Batch Same day delivery – 4,5€

Batch Standard shipping – 3,9€

 *Different rates and delivery time apply to the Islands

European Union 

Spain*

Expected delivery: 1-2 working days

 CTT – 5€

*Different rates and delivery time apply to the Islands

France, Italy and Germany

DHL – 15€ (expected delivery: 1-2 working days)

Other countries

Expected delivery: 2-3 working days; 4-5 working days for Eastern Europe

CTT – 15€

USA and Canada

Expected delivery: 5 working days

CTT – 30€
*Please note that import duties and taxes may be due. FRIULI will not be made responsible for the payment of these costs.

Rest of the World

Expected delivery: 5-7 working days

CTT – 35€
*Please note that import duties and taxes may be due. FRIULI will not be made responsible for the payment of these costs.

Shipping Conditions
Products are shipped on the next business day after payment is confirmed. You will receive tracking number to follow the progress of your delivery.